Claims/Returns

Starting a Return

If you have any questions regarding our return policy, please see our return policy HERE. 

If you still have questions, please fill out a contact form HERE and we will get back to you as soon as possible.

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Return requests are so much easier now! Please see below:

To submit a return request:

1. Click the profile icon in the store's navigation, or click on Claims/Returns at the bottom of any page.
2. Login to your account/create a new account:
1. Enter your email address in the Email field and click Continue,
2. In your email account, open the email from our store and copy the six-digit verification code in the email,
3. Go back to the online store, and enter the verification code copied from the email.
3. Click on the order you want to start a return for,
1. If your order has more than one item, please select the items(s) you want to submit a return request for,
4. Select a return reason and add any notes/comments for us to help us process your request,
5. Click Request return

Please allow 1-3 business days to process a return. Most returns are processed within 1 business day.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label.
After the product has been returned to our returns department and has been processed, you will be notified with an update on the status of your refund.